Refund policy
At Plant Haven Supply, we stand behind the quality of our products and want you to shop with confidence. If something isn't right with your order, we're here to help.
Return Eligibility
We accept return requests within 30 days of delivery, provided that:
- Items are unused, unopened, and in their original condition.
- All original packaging is included.
- Proof of purchase, such as your order number, is provided.
- Items That Cannot Be Returned
For product quality and safety reasons, we cannot accept returns of:
- Opened or used consumables, including fertilizers, nutrients, growing mediums, and pest control products.
- Clearance or final sale items.
- Gift cards and promotional items.
These exclusions do not limit any rights you may have under applicable consumer protection laws.
How to Request a Return
To initiate a return, please email contact@planthavensupply.com within 30 days of receiving your order.
Include your order number, the item you wish to return, and the reason for your request.
Our team will review your request and provide return instructions. Please contact us before sending any items back, as unauthorized returns may not be accepted.
Return Shipping Costs
For eligible returns due to a change of mind or an ordering mistake, return shipping costs are the customer's responsibility.
If you receive a defective, damaged, or incorrect item, we'll work with you to resolve the issue.
Damaged, Defective, or Incorrect Items
If something arrives damaged, defective, or incorrect, please contact us as soon as possible at contact@planthavensupply.com.
Include your order number and photos of the product and packaging, if available, so we can investigate and arrange an appropriate resolution.
Refunds
Once your return is received and inspected, we'll notify you of its approval status.
Approved refunds will be issued to your original payment method within 10 business days. Your financial institution may require additional time to display the refund.
Exchanges
If you'd like to exchange an eligible product, please contact us at contact@planthavensupply.com within 30 days of delivery.
Items must be unused, unopened, and in their original condition. Our team will provide instructions and help arrange your exchange.
Customers are responsible for return shipping costs.
Contact Us
If you have any questions about returns, exchanges, or refunds, we're happy to help.
Plant Haven Supply
Email: contact@planthavensupply.com