Privacy policy
Privacy Policy
Last updated: October 6, 2024
At Plant Haven Supply, your privacy matters to us. This policy explains how we collect, use, and protect your information when you visit www.planthavensupply.com, place an order, or communicate with us.
By using our site, you agree to the practices described here.
Information We Collect
We collect information in three ways:
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Directly from you – such as your name, address, email, phone number, and payment details when you place an order.
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Automatically – through cookies and similar tools that help us understand how visitors use our site (device info, browser, IP address).
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From partners – like Shopify (which powers our store) and our payment processors, who handle transactions securely.
How We Use Your Information
We use your information to:
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Process and ship your orders.
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Communicate with you about your purchases.
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Provide customer support.
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Improve our site and services.
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Send occasional promotions or updates (you can opt out anytime).
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Prevent fraud and keep transactions secure.
Sharing Your Information
We only share your information when necessary to provide our services, such as with:
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Shipping and fulfillment partners.
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Payment processors.
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Service providers like Shopify who power our store.
We do not sell or rent your personal information.
Cookies
Like most websites, we use cookies to make our site work smoothly and to understand how visitors use it. You can adjust your browser settings to block cookies, but some features may not function properly if you do.
Your Rights
Depending on where you live, you may have the right to:
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Access or request a copy of your information.
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Ask us to correct or delete your information.
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Opt out of promotional emails at any time.
To make a request, email us at contact@planthavensupply.com
Data Security and Retention
We take precautions to protect your information. While no system is 100% secure, we limit access and use trusted service providers. We retain information only as long as needed for orders, customer service, legal obligations, or business needs.
Children’s Privacy
Our services are not intended for children. We do not knowingly collect information from individuals under 16.
Updates to This Policy
We may update this policy occasionally. Any changes will be posted here with the “Last updated” date.
Contact Us
If you have questions about our privacy practices or want to exercise your rights, email us at:
contact@planthavensupply.com